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Client ServicesFrequently Asked Questions
Personal
Bill Pay
How do I enroll for Bill Pay?
What can I do through Bill Pay?
When does First Fed take the money out of my account?
What's the fee for Bill Pay?
Is Bill Pay secure?
Can I view my payment history?
What type of account do I need for Bill Pay?
Checking Products
Where can I obtain information on First Fed’s checking products?
How do I open a First Fed checking account?
Can I order checks online?
What happens if my debit or ATM card is lost or stolen?
What happens if my checkbook is lost or stolen?
How can I get direct deposit?
General
How do I protect my account from fraud?
How do I send a wire transfer?
What is your "Do Not Call" policy?
Locations
How do I find the branch nearest me?
Online Banking
How do I obtain a User ID and Password for Online Banking?
What should I do if I cannot remember or want to change my User ID and Password for Online Banking?
How soon can I begin using Online Banking?
How much does Online Banking cost?
Is Online Banking secure?
If I have both business and personal accounts, can I view them online?
Can I make stop payments online?
Savings Products
Where can I obtain information on First Fed’s savings products?
How do I open a First Fed savings account?
What happens if my ATM card is lost or stolen?
What happens if my passbook is lost or stolen?
How do I enroll for Bill Pay?
If you're a FirstFed OnlineSM client, sign on as usual. Then click on the "Pay Bills" tab and follow the enrollment instructions.  If you're not currently enrolled in our Online Banking service, FirstFed OnlineSM, you must enroll in order to utilize our Bill Pay service.

 

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What can I do through Bill Pay?

You can:

  • Set up automatic payments for recurring bills such as school tuition and home mortgage.
  • Make one-time payments for different amounts at different times such as your phone or utility bill.
  • Send money to any company or individual in the U.S.
  • Review pending payments you've scheduled and make changes or cancel them before they are sent.
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When does First Fed take the money out of my account?
The money is withdrawn from your account on the day you've scheduled your payment to be submitted.

 

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What's the fee for Bill Pay?
The monthly fee for Bill Pay is $5.95. The monthly service fee is waived with an average checking account balance of $2,000 or by maintaining a minimum combined balance of $5,000 in your checking and savings accounts. The monthly service fee will also be waived for any statement period in which we receive a government benefit, pension or payroll direct deposit into your primary checking account.

 

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Is Bill Pay secure?

The security and integrity of client accounts and transactions are top priorities of First Fed. The Bank introduces online functionality only when we're fully confident that the systems meet the level of security appropriate to safeguard our clients' information.

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Can I view my payment history?
Yes, go to "History" in the "Pay Bills" tab;  you can view up to 18 months of payment history.
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What type of account do I need for Bill Pay?
Any First Fed checking account.
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Where can I obtain information on First Fed’s checking products?
The following matrix provides an overview of First Fed's checking products.
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How do I open a First Fed checking account?
Visit one of our branch locations and a First Fed Personal Banker will be happy to assist you. Find a branch near you using our convenient location finder.
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Can I order checks online?
Yes.  Select the “Self-Service” tab within Online Banking and click on “Reorder Checks.”
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What happens if my debit or ATM card is lost or stolen?
Call 800.226.5332 (select option #4) to report any lost or stolen ATM or debit card.
 
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What happens if my checkbook is lost or stolen?

Call 800.226.5332 or visit your nearest First Fed branch to report it.

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How can I get direct deposit?
Contact your employer's payroll department and provide them with your checking account number and the Bank's transit and routing number.
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How do I protect my account from fraud?

Here are some helpful hints to protect your account from fraud.

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How do I send a wire transfer?
Visit your nearest First Fed branch and we will be happy to process any wire transfer request(s).
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What is your "Do Not Call" policy?

“DO NOT CALL" POLICY STATEMENT

First Federal Bank of California uses the telephone as one important way to stay in contact with our clients and prospective clients.  We maintain an internal “do-not-call” list for those consumers and prospective clients who desire not to receive advertising calls from us.  We also utilize the Federal Trade Commission’s national “do- not-call” registry and any state “do-not-call” registries, as applicable, in the manner required by state and federal laws that apply to us.  Please note that clients must place their name and telephone number on our internal “do-not-call” list to avoid advertising calls, even if the client is registered with a national or state “do-not-call” registry.

You may make a request to be added to our internal “do-not-call” list in writing to First Federal Bank of California, P.O. Box 471, Santa Monica, CA 90401, Attn: Banking Operations, or by calling us at 888.846.3433, and providing your name, address, and all telephone numbers that you wish to include.  We will immediately record your request on receipt, and we will activate your request within no more than 30 days.  Your request will remain on our “do-not-call” list for at least 5 years unless you later consent to our calls.  If you change telephone numbers, you must give us your new telephone number if you want your “do-not-call” status to remain in effect.  We do not use our “do-not-call” list for any other purpose, and do not sell, rent or lease our “do-not-call” list.  We check our list of clients and prospective clients that we would contact via telephone against the national “do-not-call” registry approximately every 90 days and against our internal “do-not-call” list approximately every 30 days.

We train our marketing personnel in “do-not-call” compliance, including disclosure of our name to every person called.  We do not use autodialers or prerecorded calls.  We do not make advertising calls outside the hours of 9 a.m. to 9 p.m., Monday through Saturday, based on the local time of the person called.

Any questions concerning our “Do-Not-Call” Policy may be directed to us in writing at First Federal Bank of California, P.O. Box 471, Santa Monica, CA 90401, Attn: General Counsel.

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How do I find the branch nearest me?

You can use our convenient location finder to locate a branch near you.

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How do I obtain a User ID and Password for Online Banking?

Go to First Fed Online Banking to log in and press the "Enroll Here" tab.

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What should I do if I cannot remember or want to change my User ID and Password for Online Banking?
Go to FirstFed Online Banking to log in and select the "Click Here" tab to reset or change your Password. The User ID cannot be changed at this time.
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How soon can I begin using Online Banking?
You can begin using Online Banking as soon as you complete the enrollment process.
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How much does Online Banking cost?
Online Banking is free.
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Is Online Banking secure?
We have taken significant measures to help ensure that your personal information remains confidential and secure within our data center.  We use state-of-the-art network, data, and physical security practices to protect your data to the best of our ability. (See also: Privacy Policy).
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If I have both business and personal accounts, can I view them online?
Yes, however, some restrictions may apply.
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Can I make stop payments online?
Yes. Stop payments can be made through the "Stop Payment" tab.  
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Where can I obtain information on First Fed’s savings products?

Please refer to the following savings product matrix to obtain information on First Fed savings products.

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How do I open a First Fed savings account?

Visit one of our 30 branch locations and a First Fed Personal Banker will be happy to assist you.

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What happens if my ATM card is lost or stolen?
Call 800.226.5332 to report any lost or stolen ATM or debit card.

 

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What happens if my passbook is lost or stolen?
Call 800.226.5332 to report a lost or stolen passbook. 

 

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